Privacy Policy

Last Updated: December 2024

Introduction

At AddMaple Synthetic ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our synthetic data generation platform and related services.

Information We Collect

Personal Information

• Account Information: Name, email address, company name, and contact details when you create an account
• Payment Information: Billing details and payment method information (processed securely through third-party payment processors)
• Profile Information: Optional profile details, preferences, and settings

Usage Information

• Platform Usage: Data about how you interact with our services, including features used and time spent
• API Usage: Request logs, response times, and usage patterns for our API services
• Generated Data Schemas: Information about the data schemas you create (but not the actual generated data)

Technical Information

• Device Information: Browser type, operating system, device identifiers
• Log Data: IP addresses, access times, pages viewed, and referring URLs
• Cookies and Tracking: Information collected through cookies and similar technologies

How We Use Your Information

Service Provision

• Provide and maintain our synthetic data generation services
• Process your requests and generate synthetic data according to your specifications
• Manage your account and provide customer support
• Process payments and maintain billing records

Service Improvement

• Analyze usage patterns to improve our services and develop new features
• Monitor system performance and identify technical issues
• Conduct research and development for better synthetic data algorithms

Communication

• Send service-related notifications and updates
• Respond to your inquiries and provide customer support
• Share important policy changes or security updates
• Send marketing communications (with your consent)

Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our terms of service and protect our rights

Data Sharing and Disclosure

We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Limited Sharing Scenarios

We may share your information only in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our platform, processing payments, or providing customer support.

Legal Requirements: When required by law, regulation, legal process, or government request.

Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to affected users).

Consent: When you explicitly consent to sharing your information.

Safety and Security: To protect the rights, property, or safety of AddMaple, our users, or others.

Your Generated Data

Complete Privacy Protection

• No Access: We do not access, read, or analyze the synthetic data you generate
• No Storage: Generated data is temporarily processed and immediately delivered to you
• No Retention: We do not retain copies of your generated synthetic data
• Schema Privacy: While we store your data schemas to provide the service, we do not use them for any purpose other than generating your requested data

Data Processing Location

All data generation occurs within secure, encrypted environments with no persistent storage of generated content.

Data Security

Technical Safeguards

• Encryption: All data transmissions are encrypted using industry-standard TLS protocols
• Access Controls: Strict access controls and authentication mechanisms protect your account
• Infrastructure Security: Secure cloud infrastructure with regular security audits
• Data Isolation: User data is isolated and protected from unauthorized access

Operational Safeguards

• Employee Training: Regular privacy and security training for all team members
• Background Checks: Comprehensive background checks for employees with data access
• Incident Response: Established procedures for detecting and responding to security incidents
• Regular Audits: Ongoing security assessments and compliance audits

Your Rights and Choices

Account Management

• Access: Review and update your account information at any time
• Deletion: Request deletion of your account and associated data
• Data Portability: Export your data schemas and account information
• Correction: Update or correct inaccurate personal information

Communication Preferences

• Email Preferences: Manage your email communication preferences in your account settings
• Marketing Opt-out: Unsubscribe from marketing communications at any time
• Notification Controls: Control which service notifications you receive

Cookie Controls

• Browser Settings: Configure your browser to reject cookies or notify you when cookies are set
• Opt-out Tools: Use available opt-out tools for analytics and advertising cookies

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

International Users

Data Transfers

If you are located outside the United States, please note that information we collect will be transferred to and processed in the United States.

EU Users (GDPR)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have additional rights including:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we process your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of data processing

Data Retention

Account Data

We retain your account information and usage data for as long as your account is active or as needed to provide services.

Generated Data

Synthetic data you generate is not retained by our systems after delivery.

Legal Requirements

We may retain certain information as required by law or for legitimate business purposes, even after account closure.

Third-Party Services

Analytics

We use analytics services to understand how our platform is used and to improve our services. These services may collect information about your usage patterns.

Payment Processing

Payment information is processed by third-party payment processors who have their own privacy policies.

Cloud Infrastructure

Our services are hosted on secure cloud infrastructure providers who maintain strict security and privacy standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify users of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our platform

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@addmaple.com
Address: AddMaple Inc., 123 Innovation Drive, San Francisco, CA 94105

For EU users, you may also contact our Data Protection Officer at: dpo@addmaple.com

Compliance Certifications

• SOC 2 Type II: Certified for security, availability, and confidentiality controls
• GDPR Compliant: Full compliance with European data protection regulations
• ISO 27001: Information security management system certification (in progress)

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This Privacy Policy demonstrates our commitment to protecting your privacy while providing powerful synthetic data generation capabilities. We believe privacy and innovation can coexist.